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A new investigative report from IGN paints a troubling picture of the state of customer support at Nintendo of America. According to the report, which cites multiple anonymous sources, the company is in the process of outsourcing its customer support services to agencies in South America, a move that has resulted in the termination of hundreds of long-term, experienced U.S.-based contractors.

Yesterday’s announcement of Super Mario Galaxy 1 + 2 for Nintendo Switch was a welcome supernova of joy. Today, Nintendo’s Japanese website has blessed us with a black hole’s worth of new details, and we’re here to break down everything you need to know about this stellar collection.